Our Turnaround Times have been affected company wide for all services due to increased order volume. You can view our current turnaround times here

To Our Kansas City Families

We are all experiencing unprecedented effects of the COVID-19 outbreak. As of Tuesday March 24th, the majority of our beloved Kansas City will be on lockdown for a minimum of 30 days. During these difficult times the last thing you want to be dealing with is a broken appliance. A broken oven or microwave used to simply be an inconvenience, but now with families being quarantined and the city on lockdown those appliances need to work so you can affordably feed you and your family. As one of the few companies deemed essential and allowed to continue operations, we feel it is our duty to help the city that has supported our company over the years. Which is why for all Kansas City Metro customers we are offering temporary reduced pricing. We know a lot of people are without jobs right now and money is tight so we want to help ease whatever hardship we can. We also have implemented strict sanitation procedures both while in the home and in transit between service calls. Below are the details of our reduced pricing and sanitation procedures so that you can feel as comfortable as possible while our technicians are in your home. We see you KC and we are with you!

Reduced Pricing Program

Starting Tuesday, March 24th, if you or anyone in your household have been laid off, furloughed, or otherwise had a reduction in household income due to the outbreak, you qualify for our reduced flat rate pricing.

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Repairs will be classified as either Basic or Complex based on the difficulty and/or amount of time necessary to complete the repair. The flat rate covers 100% of all labor charges. See FAQ section for more details.


In addition to a reduction in labor charges, we are also reducing the cost of parts. All parts will be sold at 10% above cost across the board vs MSRP. See FAQ section for more details.


This includes all labor to come to your home, diagnose, and repair a single appliance with a problem that is considered common for the appliance in question. Common Repairs include:
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  • Basic Installation - All Appliances that do not require 2 people or special modifications
  • Washer – Replacement of agitator, switches, controls, timers, locks, water valves, filters, hoses.
  • Dryer – Replacement of heating elements, sensors, controls, timers, belts, pulleys, water valves.
  • Dishwasher – Replacement of racks, slides, arms, controls, water valves, filters.
  • Refrigerators – Replacement of racks, drawers, filters, lights, controls, icemakers(some).
  • Microwaves – Replacement of controls, lights, turntable motor, filters, door, switches.
  • Oven/Cooktop – Replacement of controls, lights, elements, knobs, switches.


This includes everything a basic repair would include, but where extended time is needed due to the complexity of the repair. Some examples include:
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  • Dryer – Replacement of motor, blower, drum.
  • In Wall Ovens – All Repairs
  • Washer – Replacement of motor, gearbox, transmission, or multiple basic failures.
  • Dishwasher – Replacement of motor, sump assembly, dispenser or multiple basic failures.
  • Refrigerators – Replacement of multiple basic failures
  • Microwaves – Replacement of transformer, magnetron, exhaust fan or multiple basic failures.

Frequently Asked Questions

Got a question? We've got answers.

Does this include all types of repairs?

Unfortunately Not. Due to the extremely high cost of certain repairs, they are excluded from flat rate pricing. Here are some examples of repairs that are not available for flat rate pricing:

  • Complex Installations - Where modifications like plumbing, carpentry, and/or tile work need to be done in order to complete the installation.
  • Refrigerators – Sealed System Repairs requiring refrigerant.
  • Stand Alone Icemakers – Non-Essential Appliances are not covered under this program.

Whats the best way to schedule?

You can call us Monday - Friday 9:00 AM to 5:00 PM. 913-732-0514

You can text us anytime, however we only respond during business hours. Text us at 913-732-0538
You can request an appointment on facebook. Request Appointment

How quickly can I get scheduled?

Our reduced pricing is about 40% lower than industry average. Combine that with a lot of people in the Kansas City area that are now stuck at home for a while and you can imagine how many people need assistance. The best time to call is in the morning. Please have the Model Number and a detailed description of your problem ready prior to calling.

Is there a trip charge?

Trip charges are a fee that many appliance companies charge. It's essentially a fee to just show up to the door. That is something we firmly do NOT believe in and as such, we will never charge you to ring your door bell.

Is there a charge to diagnose only?

Our reduced pricing program is built to support families that NEED us to complete a repair. We can only offer this pricing to those who intend on completing a repair with us. If you are only looking for a diagnostic, then you will have to go through our normal channels for creating a service request.

Is there a cancellation fee?

We do NOT charge a cancellation fee if you need to cancel your appointment under this program. However due to the high demand of requests, if you decide to cancel your appointment you must cancel within 24 hours of your appointment if you wish to be able to be rescheduled.

How many Appliances can I have repaired?

You can have up to 3 residential appliances per household repaired under this program. Any additional appliances will be subject to regular pricing and MSRP on parts. Commercial Appliances are not included in this program.

Who Qualifies For Pricing?

All residents of the Kansas City Metro who own or rent their home. Businesses with 15 or less employees using non-commercial grade appliances and can show a hardship. Landlords, and property management companies do not qualify regardless of size. You must be able to show that your family or household has been financially impacted to receive reduced pricing.

Is it really flat rate pricing?

Absolutely. We aren't doing this to get rich or capitalize on the misfortune of others. We really just want to help people fix the things they need fixed for a price that can be afforded by those in need. This city has put food on our plates for years and we are fortunate to be in a position where we can help those who need help. You will not be asked for any additional labor or fees or anything. You will pay one price and it will cover everything. Please keep in mind that parts are not included in the labor. If your repair requires parts, we have reduced the cost of all parts accross the board to a flat 10% above our cost. For example, if a part cost us $40, you will pay $44. Most parts cost less than $50 on average and in many cases repairs can be made without parts.

What if I can't afford the reduced pricing?

We understand that when you don't have a job any price is too much. We will review hardship requests on a case by case basis and on a very limited basis approve a full waiver of all labor charges for those who have critical appliance failures and are without income. To request a hardship waiver you must email hardshiprequest@therepairshack.com We unfortunately cannot handle these requests over the phone. When emailing us, please provide your contact information and as many details as possible as to why you need a waiver. Please allow up to 48 hours for a response.

I'm worried about people coming into my home during an outbreak, What are your Sanitation procedures?

This is what is on everyone's mind right now. We are constantly monitoring information provided by the CDC to ensure we are minimizing as much risk as possible. That being said, this program is designed for people who absolutely need our services during this tough time.

  • All Technicians are screened for any symptoms of COVID-19 at the beginning of each day which includes a fever check using a medical grade thermometer. Technicians with a temperature of 100.4 degrees or higher are not allowed to work and are sent home and cannot return until they are cleared by a Doctor.
  • Prior to arrival we will require all animals to be contained in a space that can be secured and at least 20 ft away from the technician at all times. Technicians will not be able to enter the home if an animal of any size is not secure.
  • Due to the high risk of people 60 years or older, anyone in the house that is 70 years or older must maintain at least 15 ft of distance from the technician at all times.
  • All ceiling fans, stationary fans, or desktop fans that are within 20 ft of open air space of the technician must be turned off while the technician is on the property.
  • Upon arrival to the home, the technician will disenfect all clothing and tools using wipes and aerosals prior to entering the home.
  • N95 Grade Respirator Masks and fresh disposable gloves are used at all times.
  • Social distancing practices are used at all times. 6-10 ft while walking around in the home, and a minimum of 15 ft of distance required while the technician is working on the appliance
  • All surfaces the technician makes contact with while in the home are disenfected prior to leaving and all trash produced by the technician is removed from the home.