Does this include all types of repairs?

Unfortunately Not. Due to the extremely high cost of certain repairs, they are excluded from flat rate pricing. Here are some examples of repairs that are not available for flat rate pricing:

• Complex Installations - Where modifications like plumbing, carpentry, and/or tile work need to be done in order to complete the installation.
• Refrigerators – Sealed System Repairs requiring refrigerant.
• Stand Alone Icemakers – Non-Essential Appliances are not covered under this program.

Whats the best way to schedule?

You can call us Monday - Friday 9:00 AM to 5:00 PM. 913-732-0514

How quickly can I get scheduled?

Our reduced pricing is about 40% lower than industry average. Combine that with a lot of people in the Kansas City area that are now stuck at home for a while and you can imagine how many people need assistance. The best time to call is in the morning. Please have the Model Number and a detailed description of your problem ready prior to calling.

Is there a trip charge?

Trip charges are a fee that many appliance companies charge. It's essentially a fee to just show up to the door. That is something we firmly do NOT believe in and as such, we will never charge you to ring your door bell.

Is there a charge to diagnose only?

Our reduced pricing program is built to support families that NEED us to complete a repair. We can only offer this pricing to those who intend on completing a repair with us. If you are only looking for a diagnostic, then you will have to go through our normal channels for creating a service request.

Is there a cancellation fee?

We do NOT charge a cancellation fee if you need to cancel your appointment under this program. However due to the high demand of requests, if you decide to cancel your appointment you must cancel within 24 hours of your appointment if you wish to be able to be rescheduled.

How many Appliances can I have repaired?

You can have up to 3 residential appliances per household repaired under this program. Any additional appliances will be subject to regular pricing and MSRP on parts. Commercial Appliances are not included in this program.

Who Qualifies For Pricing?

All residents of the Kansas City Metro who own or rent their home. Businesses with 15 or less employees using non-commercial grade appliances and can show a hardship. Landlords, and property management companies do not qualify regardless of size. You must be able to show that your family or household has been financially impacted to receive reduced pricing.

Is it really flat rate pricing?

Absolutely. We aren't doing this to get rich or capitalize on the misfortune of others. We really just want to help people fix the things they need fixed for a price that can be afforded by those in need. This city has put food on our plates for years and we are fortunate to be in a position where we can help those who need help. You will not be asked for any additional labor or fees or anything. You will pay one price and it will cover everything. Please keep in mind that parts are not included in the labor. If your repair requires parts, we have reduced the cost of all parts accross the board to a flat 10% above our cost. For example, if a part cost us $40, you will pay $44. Most parts cost less than $50 on average and in many cases repairs can be made without parts.

What if I can't afford the reduced pricing?

We understand that when you don't have a job any price is too much. We will review hardship requests on a case by case basis and on a very limited basis approve a full waiver of all labor charges for those who have critical appliance failures and are without income. To request a hardship waiver you must email hardshiprequest@therepairshack.com We unfortunately cannot handle these requests over the phone. When emailing us, please provide your contact information and as many details as possible as to why you need a waiver. Please allow up to 48 hours for a response.

I'm worried about people coming into my home during an outbreak, What are your Sanitation procedures?

This is what is on everyone's mind right now. We are constantly monitoring information provided by the CDC to ensure we are minimizing as much risk as possible. That being said, this program is designed for people who absolutely need our services during this tough time.

• All Technicians are screened for any symptoms of COVID-19 at the beginning of each day which includes a fever check using a medical grade thermometer. Technicians with a temperature of 100.4 degrees or higher are not allowed to work and are sent home and cannot return until they are cleared by a Doctor.
• Prior to arrival we will require all animals to be contained in a space that can be secured and at least 20 ft away from the technician at all times. Technicians will not be able to enter the home if an animal of any size is not secure.
• Due to the high risk of people 60 years or older, anyone in the house that is 70 years or older must maintain at least 15 ft of distance from the technician at all times.
• All ceiling fans, stationary fans, or desktop fans that are within 20 ft of open air space of the technician must be turned off while the technician is on the property.
• Upon arrival to the home, the technician will disenfect all clothing and tools using wipes and aerosals prior to entering the home.
• N95 Grade Respirator Masks and fresh disposable gloves are used at all times.
• Social distancing practices are used at all times. 6-10 ft while walking around in the home, and a minimum of 15 ft of distance required while the technician is working on the appliance
• All surfaces the technician makes contact with while in the home are disenfected prior to leaving and all trash produced by the technician is removed from the home.