Refunds and Returns | Electronic and Appliance Repair

Repair Services
- Refrigerator Control Board Repair
- Oven Control Board Repair
Troubleshooting
How It Works
The Repair Process

Create Order Creating an order is simple. Type your part number into the search box and add the service to your shopping cart. From there follow the onscreen prompts. It takes about 5 minutes or less to create a service order. If you don't know your part number give us a call!

Print Instructions Once you complete your order you will receive an email with your receipt and very specific Instructions. Simply follow them the best you can. Call us if you get lost because it's important you follow them to ensure your repair process goes smoothly.

Pack and Ship One of your most important steps! Make sure you read the instructions and follow them as closely as possible. This will ensure your order doesn't get delayed once it arrives. You can ship your part to us using any major carrier of your choosing.

Arrival Once your part arrives, it will be processed in. We document all contents sent and make sure all needed parts were sent. In the event you did not include something, we will contact you. You are then placed into the repair queue.

Repair Time Once you are placed into the queue you will receive an email update. It takes about 12-14 business days to complete your repair, but given the nature of our work, delays can and do happen from time to time. Same day repairs are available if needed for an additional fee.

Repaired and Returned Once we complete the repair we will send you an email with your tracking number. We process shipments the same day it's repaired. Shipments are picked up the very next morning. Standard shipping is about 3-4 days, but expedited shipping is available.

Enjoy! Once your part arrives, you are good to go! Reinstall your part and get back to business!

Our Turnaround Times have been affected company wide for all services due to increased order volume. You can view our current turnaround times here

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Refunds and Returns

What is included in the price you pay

When you purchase a service from us it includes the following:

Includes:

All parts and labor except those listed under "Excludes".
The diagnostic fee or service charge is inlcuded.

Excludes:

The display or "screen" (Replacements can at times be hard to find or not available)
The Transformer
The Touchpad / Keypad (Additional labor to repair touchpads may happen depending on the severity of the problem)
The IC or CMOS chipset

The above exlusions are rare and occur in less than 5% of the repairs we do. However these parts are additonal money. If we have a situation where an excluded part is bad we will contact you and let you know what the cost to replace it will be. We do not charge additional labor to replace these parts unless specifically noted above, you will simply be purchasing the part at our direct cost.

Warranty for Service Products

Repair Service Product warranties are product specific. Please refer to the product listing for warranty details.

Service Charges

The Repair Shack charges a $49.99 Service Charge for all Repair Servce Products. It is included in the advertised price. This charge covers the time investment into diagnosing your problematic component. The remaining amount of the advertised price covers the parts and labor for the actual repair. In the event that we are unable to repair your component, you will receive a refund of the purchase price paid minus the $49.99 service fee and the shipping charge. If your component is beyond repair and you choose to have us dispose of your board, we will also refund 100% of the shipping charge.

Shipping Charges

Shipping charges are for the return shipping of your component once the repair has been completed. If the repair is unsuccessful you will be given the option to have your non-repairable board sent back to you or disposed of locally with a certified recylcer. We will refund 100% of the shipping if the board is recycled locally. If we send the board back to you, the shipping is non-refundable. If you paid for a expedited shipping and we were unable to repair the component, and you choose to have the component sent back to you, then we will issue a partial refund of the expideted shipping so that you are only being charged for our standard shipping rate unless you opt to have the non-functional component expidited back.

**PLEASE NOTE THAT RETURN SHIPPING PRICING IS BASED ON 4LBS OR LESS. IF YOU SHIP AN ITEM WEIGHING MORE THAN THIS WE MAY CONTACT YOU FOR ADDITIONAL SHIPPING CHARGES**

Customer Abandonment

When a customer stops responding to our attempts to communicate about their order, due to limited storage capacity we can only store orders for 60 days following the last known contact with the customer. This means that 60 days AFTER the customer stops responding to phone calls, text messages and/or emails, we will dispose of the board and close the order. If a repair has been made on the board then the customer will still be responsible for all fees and services paid for. If a repair has not been made but the board has been diagnosed then the customer will pay our diagnostic fee but will be refunded the remaining balance paid. If no work has been done on the order then the full amount will be refunded.

Please contact us at 913-732-0514 or at sales@therepairshack.com if you have any questions.

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