Our Turnaround Times have been affected company wide for all services due to increased order volume. You can view our current turnaround times here

Talk to us!

We now have live chat. Just use open the chat in the bottom right and we will shortly answer your questions!

Providing you with the best customer service and an amazing online shopping experience has always been our goal. You can Contact Us by for comments, feedback or questions via email or phone!

Call Us:

For any assistance or to make a purchase by phone call Customer Care:

  • 913-732-0514 - Click the number to call now!
    • Our business hours are from 9:00 am - 5:00 pm Monday thru Friday exlcuding holidays
    • Our automated system is available 24/7 365 days a week. Simply leave a message during non-business hours and we will call you back!

Text Us:

Have a simple question? Simply text us and we will respond!

  • 913-732-0538
    • We will typically respond to all txts received between the hours of 9:00 am - 5:00 pm 7 days a week!

Contact by email:

Send your emails to: sales@therepairshack.com. We typically respond same day if the message is sent at least 2 hours prior to the end of our business day. Do mention your Order Number in the subject line of your email, if you are contacting us about an order you have placed. This helps us respond to your query faster.


Not receiving our replies?

If you are not receiving any replies to your emails:

  • It's possible our email replies are being blocked by your email program or by your Internet Service Provider (ISP). Many email programs provide protection against spam or bulk mail, but sometimes even legitimate commercial emails, like an email from our customer support department or automatic order status notification emails, can get blocked by mistake.
  • Check your 'Spam' or 'Bulk' folders for mail from us or contact your network administrator or Internet Service Provider for advice.
  • If you are still not receiving our emails, don’t hesitate to give us a call during business hours (below)
  • Don’t forget to leave a phone number to reach you so that we can call you if needed.