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Knowledge Base
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How It Works
The Repair Process
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Create Order Creating an order is simple. Type your part number into the search box and add the service to your shopping cart. From there follow the onscreen prompts. It takes about 5 minutes or less to create a service order. If you don't know your part number give us a call! -
Print Instructions Once you complete your order you will receive an email with your receipt and very specific Instructions. Simply follow them the best you can. Call us if you get lost because it's important you follow them to ensure your repair process goes smoothly. -
Pack and Ship One of your most important steps! Make sure you read the instructions and follow them as closely as possible. This will ensure your order doesn't get delayed once it arrives. You can ship your part to us using any major carrier of your choosing. -
Arrival Once your part arrives, it will be processed in. We document all contents sent and make sure all needed parts were sent. In the event you did not include something, we will contact you. You are then placed into the repair queue. -
Repair Time Once you are placed into the queue you will receive an email update. It takes about 15-18 business days to complete your repair, but given the nature of our work, delays can and do happen from time to time. Same day repairs are available if needed for an additional fee. -
Repaired and Returned Once we complete the repair we will send you an email with your tracking number. We process shipments the same day it's repaired. Shipments are picked up the very next morning. Standard shipping is about 3-4 days, but expedited shipping is available. -
Enjoy! Once your part arrives, you are good to go! Reinstall your part and get back to business!
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Due to severe winter weather in the Kansas City Metro we will be closed on Monday, January 6th. We can still be reached via text at 913-732-0538.
Our Turnaround Times have been affected company wide for all services due to increased order volume. You can view our current turnaround times here
